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Core System Modernization for a Global Insurance Leader

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Industry

Insurance – Life, Property & Casualty

Challenge

The insurer operated on multiple disjointed legacy systems, leading to siloed data, long policy setup times, and inconsistent customer experiences across lines of business. IT teams struggled with platform maintenance, making digital transformation efforts slow and cost-heavy.

Results

The impact your customer saw. Two to three sentences are a good standard for the right amount of content.

Key Product

Product one

www.customer.com
$500M+
Spend under strategic management
100+
Digital initiatives completed globally
7.6x
Across modernization, CRM, and claims workflows
$20M
Annualized cost savings from core system overhaul

Partnering with MapleSage transformed our business. Their AI-driven strategies boosted both our visibility and revenue.

Rebecca James Lee

VP, Insurance Transformation (Confidential)

picture of an office, with a few people working at desks

About your Customer

Global Life & P&C Insurance Group
Representative of multiple MapleSage engagements across North America and the Caribbean.

The Challenge

The insurer operated on multiple disjointed legacy systems, leading to siloed data, long policy setup times, and inconsistent customer experiences across lines of business. IT teams struggled with platform maintenance, making digital transformation efforts slow and cost-heavy.

The Solution

MapleSage conducted a phased modernization of the client’s core insurance systems, integrating policy admin, claims, and billing into a modern architecture.

Key actions:

  • Replaced legacy core with modular, cloud-ready platform

  • Integrated Salesforce CRM and HubSpot Marketing for real-time visibility

  • Aligned operations across geographies with centralized workflows

Tech Stack: Salesforce, HubSpot, AWS, MuleSoft

The Results

  • ⏱ 30% faster onboarding and policy issuance

  • ⚖️ 50% reduction in IT ops workload

  • ⬆️ Increased operational agility and CX consistency across channels

✨ Ready to modernize your legacy systems?

Explore the Strategy