Effective Date: Dec 4, 2019

Introduction

At MapleSage, our commitment to cultivating a workplace environment that champions safety, respect, and dignity stands at the forefront of our operations. We go beyond just ensuring our workplace is free from discrimination, harassment, and retaliation; we strive to create a space where every employee feels genuinely valued, heard, and supported. Our dedication to fostering a nurturing environment doesn't stop at just words—we implement it through actionable policies and a company culture that celebrates every individual's unique contributions.

We understand that competitive compensation and comprehensive benefits packages play a crucial role in supporting our team members' well-being and financial security. Therefore, we continuously review and adapt our offerings to ensure they meet the diverse needs of our employees, providing them with peace of mind both in and out of the workplace. From health care options that cater to a wide range of needs to retirement plans designed to help secure your future, our benefits are tailored to support the whole person.

Opportunities for professional growth and development are plentiful at MapleSage. We believe in the potential of our employees and invest in their future through ongoing training, mentorship programs, and opportunities for advancement. We recognize that our success is a direct result of our team's hard work and dedication, and we are committed to helping every individual achieve their career aspirations.

A key pillar of our company culture is our unwavering commitment to diversity and inclusion. At MapleSage, we understand that a diverse workforce is a strong workforce. We actively promote an inclusive environment where all employees, regardless of their background, identity, or beliefs, can thrive. Our diversity initiatives are designed to ensure that everyone feels a sense of belonging and has the opportunity to bring their whole selves to work.

We prioritize work-life balance, understanding that our employees' lives outside of the office are just as important as their professional commitments. We offer flexible working hours and support remote work arrangements to accommodate different lifestyles and responsibilities. By recognizing the individual needs of our employees, we foster a culture of trust, flexibility, and mutual respect.

In essence, MapleSage is more than just a place to work; it's a community where you can grow, feel supported, and make a meaningful impact. We invite you to join us in building a brighter, more inclusive future together.

Work Hours and Attendance

Typical Work Hours: 9:00 AM - 5:00 PM, Monday through Friday

At MapleSage, our standard working hours are designed to provide a balanced and productive workday, running from 9:00 AM to 5:00 PM, Monday through Friday. These hours are structured to ensure that our employees can efficiently collaborate, attend meetings, and complete their tasks while still having ample time for personal pursuits outside of work. We believe that maintaining a consistent schedule helps foster a sense of routine and stability, contributing to overall job satisfaction.

Flexible Work Hours: Various options available upon approval

Understanding that one size does not fit all, we offer flexible work hour arrangements to accommodate the diverse needs of our workforce. Whether you are a parent needing to adjust your schedule for school drop-offs, a student balancing classes, or simply someone who performs better at different times of the day, we have various options available. These flexible hours can be tailored to fit your personal and professional commitments, subject to prior approval from your manager. By embracing flexibility, we aim to support a healthy work-life balance and promote a culture of trust and respect.

Breaks and Meal Times: Enjoy a one-hour lunch break and two 15-minute breaks

We recognize the importance of taking regular breaks to recharge and maintain productivity throughout the day. At MapleSage, all employees are entitled to a one-hour lunch break, providing ample time to relax, refuel, and socialize with colleagues. Additionally, we offer two 15-minute breaks, one in the morning and one in the afternoon, to help you stay refreshed and focused. These breaks are essential for mental and physical well-being, ensuring that you can perform at your best while enjoying your workday.

Leave Policies

Annual Leave/Vacation: 12 days per year

At MapleSage, we believe that time away from work is essential for rest, rejuvenation, and personal fulfillment. To support this, we provide all employees with 12 days of paid annual leave each year. This allows our team members to take well-deserved breaks, whether it's for a vacation, personal project, or simply to recharge. We encourage our employees to use their leave to maintain a healthy work-life balance and return to work refreshed and motivated.

Sick Leave: 7 days per year

We understand that health challenges can arise unexpectedly. To ensure our employees have the support they need during such times, we offer 7 days of paid sick leave per year. This allows team members to take the necessary time off to recover from illness without the added stress of financial concerns. Our commitment to well-being means that you can focus on getting better and returning to work when you're fully ready.

Maternity/Paternity Leave: As per statutory requirements

Welcoming a new addition to the family is a significant and joyous life event. At MapleSage, we fully comply with statutory requirements for maternity and paternity leave, providing ample time for new parents to bond with their child and adjust to their new family dynamics. We are dedicated to supporting our employees through every stage of life, ensuring that they have the necessary time and resources to care for their growing families.

Bereavement Leave: 5 days per year

Losing a loved one is an incredibly difficult experience, and we want to ensure our employees have the time they need to grieve and be with their families. MapleSage offers 5 days of paid bereavement leave per year to support team members during such challenging times. We believe in providing the emotional and practical support necessary to navigate through loss and begin the healing process.

Public Holidays: As per company calendar

MapleSage recognizes the importance of celebrating national and cultural holidays. We observe public holidays as per our company calendar, ensuring that our employees can enjoy these special days with their families and communities. Public holidays provide an opportunity to rest, celebrate traditions, and participate in cultural events, contributing to a well-rounded and fulfilling life.

Unpaid Leave: Available upon request and approval

We understand that sometimes life requires more flexibility than standard leave policies can provide. Therefore, we offer the option of unpaid leave, available upon request and subject to approval. Whether you need extended time off for personal reasons, further education, or other commitments, unpaid leave can provide the additional time you need while maintaining your employment status. At MapleSage, we strive to accommodate the diverse needs of our workforce, supporting our employees through various life circumstances.

Compensation and Benefits

At MapleSage, we understand that compensation and benefits are crucial components of your overall job satisfaction and well-being. That's why we offer a competitive and market-aligned salary structure that takes into account the cost of living and prevailing wages in your specific location. This ensures that you are fairly compensated for your hard work and dedication.
In addition to a robust salary, we provide overtime pay in accordance with the company's policy at each location. This means that any extra hours you put in are recognized and rewarded, reflecting our commitment to valuing your time and efforts.
Performance-based bonuses are another key aspect of our compensation strategy. These bonuses, which vary by location, are designed to reward exceptional performance and contributions to the company's success. They serve as an additional incentive to strive for excellence and achieve your professional goals.
Our health insurance plans are tailored to meet the diverse needs of our workforce. We offer competitive, self-funded medical, dental, and vision insurance options that are customized based on location. These plans are designed to provide comprehensive coverage, ensuring that you and your family have access to the healthcare services you need.
When it comes to planning for the future, our retirement plans are second to none. Depending on your location, you can take advantage of either a 401(k) or Employee Provident Fund (EPF) option, both of which include a company match. This means that for every dollar you contribute, MapleSage contributes as well, helping you build a secure financial future.
Beyond the essentials, we also offer a range of additional perks designed to enhance your overall quality of life. These perks, which are location-specific, may include gym memberships, wellness programs, and other lifestyle benefits. These offerings reflect our holistic approach to employee well-being, ensuring that you have the resources and support you need to thrive both personally and professionally.
By providing a comprehensive compensation and benefits package, MapleSage reaffirms its commitment to creating a supportive, rewarding, and inclusive work environment. We believe that when our employees are well-compensated and well-cared for, they are empowered to do their best work and contribute meaningfully to our shared success.

Workplace Conduct

Anti-Discrimination and Harassment: Zero tolerance policy

At MapleSage, we are committed to fostering a workplace where every individual is treated with dignity and respect. We have a zero-tolerance policy towards discrimination and harassment of any kind, including but not limited to race, gender, age, disability, sexual orientation, and religion. Any behavior that undermines the integrity and inclusivity of our work environment will not be tolerated. We have established clear reporting mechanisms and support systems to ensure that any concerns are promptly and effectively addressed. Our goal is to create a safe and welcoming space for everyone, where diversity is celebrated and all voices are heard.

Dress Code: Business casual

Our dress code at MapleSage is business casual, reflecting our professional yet relaxed work environment. Employees are encouraged to dress in a manner that is both comfortable and appropriate for a business setting. While we value individual expression, we also expect our team members to maintain a level of professionalism that aligns with our company culture and the expectations of our clients. The business casual dress code allows for a balance between personal style and workplace appropriateness, ensuring that everyone feels confident and prepared for their workday.

Code of Ethics: Strict adherence required

Integrity and ethical behavior are the cornerstones of our company culture. At MapleSage, strict adherence to our Code of Ethics is required from all employees. This code outlines the principles and standards that guide our business practices, including honesty, transparency, and accountability. We expect every team member to act in accordance with these values in all professional interactions and decisions. Any violations of the Code of Ethics are taken seriously and may result in disciplinary action. By upholding these ethical standards, we ensure a trustworthy and principled work environment.

Conflict of Interest: Must be disclosed

Transparency and trust are vital to our success at MapleSage. To maintain these values, any potential conflicts of interest must be disclosed immediately. A conflict of interest occurs when personal interests could potentially interfere with professional responsibilities and decision-making. Employees are required to report any situation that might create a conflict, whether it involves financial interests, relationships, or outside activities. By addressing conflicts of interest proactively, we protect the integrity of our business operations and maintain the trust of our clients and colleagues.

Training and Development

Onboarding and Orientation: Comprehensive program for new hires

At MapleSage, we understand that starting a new job can be both exciting and overwhelming. That's why we have developed a comprehensive onboarding and orientation program designed to help new hires seamlessly integrate into our team. From day one, you will be introduced to our company culture, values, and mission, ensuring you feel welcomed and aligned with our goals. Our program includes detailed training sessions on your specific role, introductions to key team members, and an overview of our systems and processes. We also provide resources and support to help you navigate your first few months, ensuring you have everything you need to succeed and thrive in your new position.

Continuous Learning: Access to courses and workshops

At MapleSage, we believe that continuous learning is essential for both personal and professional growth. To support this, we offer access to a variety of courses and workshops designed to enhance your skills and knowledge. Whether you're looking to deepen your expertise in your current field or explore new areas of interest, our learning opportunities are tailored to meet your needs. From online courses and webinars to in-person workshops and seminars, we provide a diverse range of educational resources. Our commitment to continuous learning ensures that you have the tools and opportunities to stay ahead in your career and achieve your full potential.

Performance Reviews: Bi-annual evaluation

Regular feedback is crucial for your professional development, and at MapleSage, we prioritize transparent and constructive performance evaluations. Our bi-annual performance reviews are designed to provide you with a comprehensive assessment of your achievements, strengths, and areas for improvement. During these evaluations, you will have the opportunity to discuss your career goals, receive feedback from your manager, and create a development plan tailored to your aspirations. This process not only helps you track your progress but also ensures that you receive the recognition and support you deserve. By fostering an environment of continuous improvement and open communication, we help you grow and succeed in your role.

Health and Safety

Workplace Safety Standards: Compliance with OSHA

At MapleSage, the safety and well-being of our employees are paramount. We adhere strictly to the Occupational Safety and Health Administration (OSHA) regulations to ensure a safe and healthy work environment. Our commitment to compliance means that we regularly review and update our safety protocols to meet or exceed OSHA standards. From ergonomic workstations to proper handling of equipment and materials, we take every measure to minimize risks and prevent workplace injuries. Our goal is to create a culture of safety where every employee feels secure and protected while performing their duties.

Emergency Procedures: Regular drills and safety training

Preparedness is key to handling emergencies effectively. At MapleSage, we conduct regular drills and safety training sessions to ensure that all employees are well-equipped to respond to any emergency situation. Whether it's a fire, natural disaster, or medical emergency, our comprehensive training programs cover a wide range of scenarios. Employees are educated on evacuation routes, emergency contacts, and the proper use of safety equipment. By fostering a proactive approach to safety, we empower our team members to act swiftly and confidently in the face of any crisis, thereby safeguarding their own well-being and that of their colleagues.

Mental Health Support: Access to counseling and support services

We recognize that mental health is a crucial component of overall well-being. At MapleSage, we are committed to supporting the mental health of our employees by providing access to counseling and support services. Our Employee Assistance Program (EAP) offers confidential counseling sessions, mental health resources, and crisis intervention services to help you navigate personal and professional challenges. Additionally, we promote a culture of openness and support, encouraging employees to seek help when needed and to prioritize their mental health. By offering these resources, we ensure that you have the support you need to maintain a healthy work-life balance and thrive both personally and professionally.

Remote and Hybrid Work

Workplace Safety Standards: Compliance with OSHA

Emergency Procedures: Regular drills and safety training

Mental Health Support: Access to counseling and support services

Compliance and Ethics

Ethics and Compliance Program

Our Ethics and Compliance Program is dedicated to upholding regulatory requirements and ethical standards in all our business interactions. The program is overseen by our Compliance Officer and includes continuous assessments, updates, and training to address evolving risks and regulatory changes.

Anti-Corruption Policy

MapleSage has a zero-tolerance policy for bribery and corruption in any form. Our Anti-Corruption Policy applies to all employees, vendors, and contractors. Any breach of this policy is treated seriously and may result in disciplinary action, including termination and legal proceedings.

Training and Awareness

We provide mandatory annual compliance training to all employees, covering topics such as anti-corruption laws, reporting procedures, and ethical decision-making. Specialized training is also available for those involved in Salesforce business or working in high-risk areas.

Confidential Reporting

Employees can report suspected fraud, bribery, or other misconduct anonymously through our Ethics Hotline or by emailing ethics@MapleSage.com. We ensure confidentiality and protect employees from any form of retaliation.

Regulatory History

MapleSage and its affiliated entities have maintained a clean record free of criminal activities or regulatory violations in the past five years. We have not faced any suspensions, debarments, or investigations related to fraud or corruption.

Commitment to Integrity

We are dedicated to fostering a workplace culture that promotes transparency, accountability, and ethical conduct. Our leadership is committed to upholding these values and ensuring that all employees, partners, and stakeholders adhere to the same high standards.

Data Protection and Privacy

Handling of Personal Data: In line with our privacy policy

At MapleSage, we take the protection of personal data very seriously. All personal information is handled in strict accordance with our comprehensive privacy policy, which complies with industry standards and regulatory requirements. We only collect, store, and process personal data that is necessary for business operations and ensure that it is used responsibly and ethically. Our policies are designed to safeguard the privacy of our employees, customers, and partners, and we regularly review and update these policies to address emerging privacy concerns and technological advancements. By maintaining stringent data protection practices, we aim to build and maintain trust with everyone we interact with.

Confidentiality Agreements: Mandatory for all employees

To protect sensitive information, MapleSage requires all employees to sign confidentiality agreements as a condition of employment. These agreements are integral to our commitment to safeguarding proprietary and confidential information, including trade secrets, business strategies, and personal data. The confidentiality agreements outline the responsibilities and obligations of employees to maintain the integrity and security of information they encounter. Regular training and briefings are conducted to ensure all employees understand the importance of confidentiality and the potential consequences of breaches. By enforcing these agreements, we create a secure environment where sensitive information is protected.

Use of Company Resources: Monitored for compliance

MapleSage is committed to ensuring that company resources are used responsibly and in line with our policies. All use of company resources, including computers, internet access, and other equipment, is monitored to ensure compliance with our guidelines. This monitoring is essential to prevent misuse, protect against cyber threats, and maintain the overall security of our systems. Employees are educated on the acceptable use of company resources and are encouraged to report any suspicious activities. By implementing these measures, we foster a culture of accountability and ensure that our resources are used efficiently and securely to support our business objectives.

Travel and Expenses

Business Travel Guidelines: Pre-approval required

At MapleSage, we recognize that business travel is sometimes necessary to achieve our organizational goals and foster professional growth. However, to ensure that all travel is essential and conducted efficiently, we require employees to obtain pre-approval from their immediate supervisor and the relevant department head before booking any business trips. This process helps us manage travel expenses effectively, plan logistics smoothly, and ensure that all travel aligns with our strategic objectives. Employees are encouraged to provide a detailed itinerary and justification for the trip during the approval process. By adhering to these guidelines, we promote responsible travel practices while supporting our team's professional endeavors.

Expense Reimbursement: As per company policy

MapleSage is committed to reimbursing employees for legitimate business expenses incurred during approved travel. Our comprehensive expense reimbursement policy outlines the types of expenses that are eligible for reimbursement, including transportation, accommodation, meals, and incidentals. Employees must submit detailed receipts and an expense report within 30 days of completing their travel to ensure timely reimbursement. Our policy also highlights the importance of cost-effective spending and encourages the use of preferred vendors and negotiated rates where possible. By following these procedures, we maintain financial accountability and support our employees in managing their travel-related expenses effectively.

Termination and Resignation

Notice Periods: As per employment contract

At MapleSage, we value transparency and professionalism when it comes to employment transitions. The notice period required for resignation or termination is clearly outlined in each employee’s employment contract. This period allows for a smooth transition, giving both the employee and the company ample time to prepare for the change. Adhering to the notice period helps us ensure that responsibilities are properly handed over and that there is minimal disruption to our operations. We encourage employees to review their contracts and discuss any questions with their supervisors or HR.

Exit Procedures: Formal exit interview and clearance process

We believe that every employee's departure is an opportunity for growth and improvement. MapleSage has established a formal exit interview and clearance process to gather valuable feedback from departing employees. During the exit interview, employees can share their experiences and provide insights into their time with us, which helps us identify areas for enhancement. The clearance process ensures that all company property is returned, access to systems is revoked, and outstanding matters are settled. This structured approach not only safeguards our assets but also maintains a positive relationship with departing employees.

Severance Pay: As per company policy

MapleSage is committed to treating all employees with respect and fairness, even as they transition out of the company. Our severance pay policy is designed to provide financial support to eligible employees who are leaving the organization. The specifics of severance pay, including eligibility criteria and the amount, are detailed in our company policy. This compensation helps ease the transition period for departing employees, ensuring they have the necessary resources to move forward. We strive to handle all terminations with dignity and care, reflecting our commitment to the well-being of our team members.

Dispute Resolution

Grievance Procedures: Formal process in place

At MapleSage, we understand that addressing employee concerns and grievances promptly and effectively is vital to maintaining a harmonious workplace. We have established a formal grievance procedure to ensure that any issues or disputes are handled with fairness and transparency. Employees are encouraged to raise their concerns through the appropriate channels, starting with their immediate supervisor or HR representative. The process includes a thorough investigation of the grievance, meetings with relevant parties, and a resolution plan that aligns with our company policies and values. By providing a structured approach to grievance resolution, we aim to foster a supportive environment where employees feel heard and valued.

Mediation and Arbitration: Available as needed

In instances where grievances cannot be resolved through initial discussions, MapleSage offers mediation and arbitration services to facilitate a fair outcome. Mediation involves a neutral third party who assists in negotiating a mutually acceptable resolution between the involved parties. If mediation does not lead to a resolution, arbitration is available as a more formal method to settle disputes. An impartial arbitrator will review the case and make a binding decision based on the evidence presented. Our commitment to mediation and arbitration underscores our dedication to conflict resolution and upholding a respectful and collaborative workplace. These options ensure that all employees have access to fair and impartial mechanisms for addressing their concerns.

Contact Us

For any questions or concerns regarding this workplace policy, please contact HR at hr@MapleSage.com. Our Human Resources team is dedicated to providing you with the support and information you need. Whether you have inquiries about specific policies, need clarification on procedures, or wish to discuss a particular issue, our HR professionals are here to assist you. We value open communication and are committed to addressing your concerns promptly and thoroughly. Your feedback and questions are important to us, as they help us continuously improve our workplace environment. Don’t hesitate to reach out; we are here to help ensure that your experience at MapleSage is positive and supportive.

Office Rules and Regulations

Cultivating a Safe & Inclusive Workplace

Effective Date: Dec 4, 2019

Introduction

Work Hours and Attendance

Compensation and Benefits

Workplace Conduct

Anti-Discrimination and Harassment: Zero tolerance policy

Dress Code: Business casual

Code of Ethics: Strict adherence required

Conflict of Interest: Must be disclosed

Training and Development

Onboarding and Orientation: Comprehensive program for new hires

Continuous Learning: Access to courses and workshops

Performance Reviews: Bi-annual evaluation

Health and Safety

Workplace Safety Standards: Compliance with OSHA

Emergency Procedures: Regular drills and safety training

Mental Health Support: Access to counseling and support services

Remote and Hybrid Work

Workplace Safety Standards: Compliance with OSHA

Emergency Procedures: Regular drills and safety training

Mental Health Support: Access to counseling and support services

Compliance and Ethics

Ethics and Compliance Program

Anti-Corruption Policy

Training and Awareness

Confidential Reporting

Regulatory History

Commitment to Integrity

Handling of Personal Data: In line with our privacy policy

Confidentiality Agreements: Mandatory for all employees

Use of Company Resources: Monitored for compliance

Travel and Expenses

Business Travel Guidelines: Pre-approval required

Expense Reimbursement: As per company policy

Termination and Resignation

Notice Periods: As per employment contract

Exit Procedures: Formal exit interview and clearance process

Severance Pay: As per company policy

Dispute Resolution

Grievance Procedures: Formal process in place

Mediation and Arbitration: Available as needed

Contact Us